ABOUT SUHAYLAkids

What products does SUHAYLAkids offer?

Alhumdulillah, we currently stock the best children's books, educational toys, dolls and handmade prayer mats for Muslim children.

Where is SUHAYLAkids based?

We are an online store based in Norwood, Johannesburg, South Africa. 

What is your favourite SUHAYLAkids book?

This changes all the time! Currently, we are enjoying the new Razana Noor titles.

Can you source a specific book for me?

Please email us the title of the book and we will try our best to source it especially for you, insha'Allah.

How do I contact you?

You can contact us using one of the following options:

email info@suhaylakids.co.za  info@suhaylakids.co.za

SUHAYALAkids Facebook  https://www.facebook.com/suhaylakids/

SUHAYLAkids Instagram  https://www.instagram.com/suhaylakids/


ORDERS 

How do I purchase products?

You are welcome to browse the products on www.SUHAYLAkids.co.za, and add your selected items to your cart by clicking "Add to Cart". Once you have added all your desired items to the cart, you may proceed to checkout where various payment and shipping options will be available to you. If you would prefer, you are also welcome to email your order to orders@suhaylakids.co.za

Do I need to set up an account in order to place an order?

No, you may complete your order as a guest, if you wish. You will only need to provide the necessary information with regard to payment and shipping. 

How do I know if my order is confirmed?

Once your order is confirmed, you will receive an email confirmation with all the details of your order, together with a unique order number. 

 

PAYMENT

What are the payment options available?

You may pay for products using a credit card (VISA or Mastercard), or via EFT / bank deposit payment.

Is it safe to use my credit card on SUHAYLAkids?

Yes, credit card payments on SUHAYLAkids are safe and secure, so you may shop with confidence online. Credit card payments are facilitated through PayFast, one of South Africa's leading digital payment gateways. You will be redirected to PayFast's safe and secure website in order to input your credit card information.

What are the bank details if I want to pay with EFT?

Bank name: FNB

Account holder: SUHAYLAkids

Account number: 62773897966

Account type: Cheque

Branch code: 250655

Reference: your order number

Proof of payment: orders@suhaylakids.co.za

 

SHIPPING

Once I've paid, how will I receive my products?

All local orders are dispatched using a door-to-door courier service throughout South Africa, for R50. Delivery takes place within 2 - 3 working days for major cities, or 3 - 5 working days for other cities in South Africa. During busy periods, such as Ramadan and Eid, please allow for extra time before delivery.

You are also welcome to collect your order for free at our collection point in Norwood, Johannesburg, by appointment. The exact address will be provided to you via email once your order is complete and you have selected "Free Collection" as your shipping method. Please ensure that you have confirmed an appointment before collecting your order.  

Can I track my order?

Yes, all courier orders will receive a tracking number once the products have been dispatched by us. The tracking number will be emailed to you. 

Do you have a collection point?

Free collection is available in Norwood (Johannesburg), by appointment. The exact address will be provided to you via email once your order is complete and you have selected "Free Collection" as your shipping method. Please ensure that you have confirmed an appointment before collecting your order.  

Do you offer international shipping?

We would prefer to direct you to stockists closer to your location, as this is often more economical for you. However, if there are no stockists nearby we would be happy to obtain a quote for you. Kindly email your order to info@suhaylakids.co.za.

 

RETURNS OR EXCHANGES

How do I return or exchange my order?

You can view our Refund Policy here.

Please contact us on orders@suhaylakids.co.za if you would like to return or exchange an item.